Accessibility statement
Introduction
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on their website on making your device easier to use if you have a disability. Read AbilityNet's how-to guides.
How accessible this website is
We know some parts of this website are not fully accessible:
- some elements not being read or being read multiple times.
Feedback and contact information
If you need information on this website in a different format, please contact:
- Email: support@planningportal.co.uk
- Phone: 0333 323 4589
Available Monday - Friday, 9am - 5pm (excluding bank holidays).
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: support@planningportal.co.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
TerraQuest Solutions Ltd is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and MobileApplications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines(WCAG) 2.2 AA standard, due to the non-compliances listed below.
Web content technologies relied upon
The technologies that this website relies upon are: JavaScript, Webflow.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Disabled elements are not being read by the screen reader.
- Some elements being read multiple times by the screen reader.
- These fail WCAG2.2 A 1.3.1 (Info and Relationships) and WCAG2.2 A 4.1.2 (Name, Role, Value). We plan to fix it by Oct 2026.
Preparation of this accessibility statement
This statement was prepared on 01 Apr 2026.
This website was last tested on 17 Mar 2026. The test was carried out by TerraQuest Solutions Ltd.
Each page was tested using axe, the automated accessibility tool, and a series of comprehensive manual accessibility test cases that reviewed that page against the WCAG 2.2 Level A and AA criteria. The screen reader used for testing was NVDA.
